The Healthcare User Model Matrix (HUMM)

What is it?

The Healthcare User Model Matrix (HUMM) is a powerful tool that clarifies and aligns the core users and relationships in a healthcare system.

Why is it important? 

This framework shows the different roles people play in healthcare, what they need, and how best to serve them. 

What does it accomplish?

Mapping the behavioral DNA of your users keeps things aligned when developing and improving healthcare products and services.